nonok Privacy Policy – How We Handle Your Data

This Privacy Policy ("Policy") describes how nonok ("we", "us", or "our") collects, uses, stores, and discloses personal information about users ("you" or "your") who access or use the nonok.org platform, including all associated games, betting services, account features, and customer support channels. This Policy forms part of our broader Terms and Conditions and should be read alongside them. By registering an account or using the nonok platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

nonok is committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. We collect only the information necessary to provide and improve our services, verify your identity as required for responsible gaming and payment integrity, and comply with our legal obligations. We do not sell your personal data to third parties.

Privacy at a Glance

1. Information We Collect

nonok collects personal information when you register an account, use our platform, make deposits or withdrawals, contact customer support, or interact with any promotional feature. The categories of personal information we collect include the following:

• Identity data: full name, date of birth, national ID or passport number (where provided for KYC verification), username, and profile information you supply at registration or subsequently update in your account settings.
• Contact data: mobile phone number (including bKash or Nagad-linked numbers), email address, and any correspondence you send to us through support channels or feedback forms.
• Financial data: transaction history, deposit and withdrawal amounts, payment method identifiers (such as bKash wallet reference numbers, last four digits of a card, or Nagad account reference), and balance information.
• Technical and device data: IP address, browser type and version, device type and model, operating system, time zone, screen resolution, session duration, pages visited, and referring URL. This data is collected automatically when you access nonok.org.
• Usage and gaming data: betting history, game sessions played, wagers placed, outcomes, bonus claims and wagering progress, and responsible gaming tool settings (such as deposit limits or time-out elections) associated with your account.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information except where a responsible gaming context requires us to record self-reported problem gambling concerns. In such cases, the information is used solely to support the player and is treated with the highest level of confidentiality.

2. How We Use Your Information

nonok uses the personal information it collects for clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which your data is used are as follows:

• Account creation and management: to register your account, verify your identity, maintain your account balance, process login requests, and respond to account-related queries or requests.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to verify that payment sources belong to the registered account holder; and to detect and prevent payment fraud.
• Responsible gaming compliance: to monitor gaming activity for signs of problem gambling, to apply deposit limits, time-outs, and self-exclusion settings elected by the player, and to fulfil our obligations under applicable responsible gaming guidelines.
• Platform improvement: to analyse usage patterns, diagnose technical issues, test new features, measure the performance of games and betting markets, and generally improve the quality and reliability of the nonok platform.
• Marketing and promotions: to send you promotional communications about bonuses, seasonal offers (such as BPL and Eid promotions), and platform updates — but only where you have not opted out of receiving such communications. You may unsubscribe from marketing emails at any time by contacting support.
• Legal compliance: to comply with any legal obligation, regulatory requirement, court order, or lawful request from a competent authority, including anti-money laundering (AML) obligations and age verification requirements.

3. Legal Basis for Processing Your Data

nonok processes your personal data on the following legal grounds depending on the specific purpose of processing: (a) contractual necessity — processing required to fulfil our obligations to you under the Terms and Conditions, including providing access to the platform, processing payments, and managing your account; (b) legitimate interests — processing carried out in the legitimate interests of nonok, such as fraud prevention, security monitoring, and platform improvement, where those interests are not overridden by your rights; (c) legal obligation — processing required to comply with applicable law, such as anti-money laundering checks and age verification; and (d) consent — where you have expressly consented to specific processing, such as receiving marketing communications, and which you may withdraw at any time.

4. Payment Data and Third-Party Processors

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment transaction data is processed partly by nonok and partly by the relevant third-party payment service provider. nonok retains transaction reference data necessary for reconciliation, fraud prevention, and regulatory compliance. However, nonok does not store full card numbers, full mobile banking credentials, or complete payment account passwords. These are handled directly and securely by the respective payment provider in accordance with their own privacy policies and security standards.

nonok may share your identity and transaction data with payment processors solely to the extent necessary to complete a requested transaction, resolve a disputed payment, or comply with a legal obligation. We do not share payment data for marketing purposes or with any party not directly involved in the processing of your transaction.

5. Sharing and Disclosure of Your Information

nonok does not sell, rent, or trade your personal information to any third party. We share personal data only in the limited circumstances described below:

• Service providers and technical partners: companies that provide IT infrastructure, hosting, security monitoring, analytics, payment gateway services, or customer support tools on our behalf, and who are contractually bound to process data only as instructed by nonok and in accordance with applicable data protection requirements.
• Law enforcement and regulatory authorities: where we are required by law, regulation, court order, or other legal process to disclose information about you. nonok will take reasonable steps to notify you of such disclosure unless prohibited from doing so by law.
• Fraud prevention and compliance agencies: where disclosure is necessary to investigate or prevent fraud, money laundering, or any other illegal activity in connection with activity on the nonok platform.
• Business transfers: in the event that nonok undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred as part of that transaction. We will take reasonable steps to ensure the acquiring party respects the terms of this Privacy Policy.

In all cases where personal data is shared with third parties, nonok takes reasonable steps to ensure that those parties maintain appropriate security standards and use the data only for the purposes for which it was shared. We do not permit third-party recipients to use your data for their own marketing purposes without your separate and explicit consent.

6. Cookies and Tracking Technologies

nonok uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and understand how users interact with the site. A cookie is a small text file placed on your device by a website when you visit it. nonok uses the following types of cookies: (a) strictly necessary cookies, which are essential for the platform to function and cannot be disabled; (b) functional cookies, which remember your preferences such as language setting and session state; and (c) analytics cookies, which collect anonymised information about how visitors use nonok.org to help us improve the platform's performance and content.

Most web browsers allow you to control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the nonok platform and prevent some features from working correctly. Continued use of nonok.org following the display of our cookie notice constitutes your acceptance of our use of cookies as described in this Policy.

7. Data Retention

nonok retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. For active accounts, we retain personal data for the duration of the account relationship. Following account closure, we will retain your personal data for a minimum of five years to comply with applicable anti-money laundering and financial record-keeping obligations, after which data will be securely deleted or anonymised in accordance with our internal data retention schedule.

Where personal data was collected on the basis of your consent (for example, for marketing communications), it will be deleted or anonymised promptly upon withdrawal of that consent, unless we are required to retain it for a separate legal purpose. Data that has been fully anonymised — meaning it can no longer be linked to any individual — is not subject to this Policy and may be retained indefinitely for statistical and analytical purposes.

8. Security of Your Information

nonok takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage of account credentials using industry-standard hashing techniques, restricted internal access to personal data on a need-to-know basis, regular security assessments and vulnerability monitoring, and incident response procedures for managing any potential data breach.

While nonok implements robust security practices, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying nonok immediately if you suspect unauthorised access to your account. In the event of a confirmed data breach that poses a high risk to your rights or interests, nonok will notify affected users without undue delay and take prompt remedial action.

9. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data nonok holds about you. To exercise any of these rights, please contact us at [email protected] with your account username and a description of your request. We will respond within a reasonable timeframe and in any event within 30 days of receipt of your request.

If you believe nonok has not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so that we may have the opportunity to address your concern directly.

10. Children's Privacy

The nonok platform is strictly intended for adults aged 21 years and above. nonok does not knowingly collect personal information from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered an account on nonok, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

nonok reserves the right to update or revise this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will make reasonable efforts to notify you through in-platform messaging or by email where your contact details are available. Your continued use of the nonok platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how nonok protects your personal information. If you disagree with any changes made to this Policy, you should discontinue your use of the platform and may request account closure by contacting our support team.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nonok handles your personal data, please contact our support team. We are committed to addressing all privacy-related queries promptly and professionally. Please do not send sensitive account credentials or full payment details when corresponding with us by email.