Responsible Gaming at nonok — Play Smart, Stay Safe

At nonok, responsible gaming is not a footnote — it is a core part of how we operate. We believe that gambling should always be a leisure activity, enjoyed within the boundaries of personal financial comfort and emotional well-being. For the millions of cricket fans and casino enthusiasts across Bangladesh who choose to play on nonok, we want every session to be a positive experience.

This page explains the practical tools available to all nonok players, describes the warning signs of problem gambling, and provides clear guidance on how to reach help — including our 24/7 support team. If you ever feel that gambling is no longer fun, or that it is interfering with your daily life, finances, or relationships, please use the resources on this page without delay.

Your Responsible Gaming Toolkit

nonok provides six practical tools that every registered player can activate directly from their account settings at any time. These tools are free to use and take effect immediately or within the short processing period described below.

Deposit Limits — Stay in Control of Your Spending

Deposit Limits — Stay in Control of Your Spending

Reducing a deposit limit takes effect immediately — the lower limit applies from the moment you save it. Increasing a deposit limit requires a 7-day cooling-off period before the increase comes into effect. This deliberate delay is a responsible gaming safeguard: it gives you time to reconsider whether raising your limit is genuinely what you want to do, and prevents impulsive decisions made during a losing run.

Time-Out and Cooling-Off Periods

A time-out is a temporary pause from all gambling activity on nonok. You can request a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, your account remains open but you cannot place any bets, make any deposits, or access any game. Existing withdrawal requests are not affected and will be processed normally. At the end of the time-out period, your account automatically reactivates — no action is required on your part.

A cooling-off period is a longer-duration pause, typically used when a player feels they need more sustained distance from gambling. Cooling-off periods of between 30 days and 6 months are available on request. Unlike a standard time-out, a cooling-off period cannot be cancelled or reduced before it expires — this is by design, to ensure that the break is genuine and effective.

Self-Exclusion — A Serious Step for Serious Concerns

Self-exclusion is nonok's most comprehensive responsible gaming tool, designed for players who feel that they need to stop gambling altogether, either temporarily or permanently. When you apply for self-exclusion, your nonok account is closed immediately and completely. You will be unable to log in, create a new account, make deposits, or access any game on the platform for the duration of the exclusion period.

Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently. nonok strongly advises any player considering self-exclusion to also contact a recognised problem gambling support organisation for additional guidance and counselling. Self-exclusion from nonok does not prevent you from accessing other gambling platforms, so complementary steps — such as using national self-exclusion registries where available — are encouraged.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. The following signs may indicate that gambling has moved beyond entertainment and is becoming a concern. If any of these apply to you, please take them seriously and consider using nonok's responsible gaming tools or seeking external support.

• ⚠️Spending more money on gambling than you originally intended, or chasing losses by placing larger bets to try to recover money you have already lost.
• ⚠️Thinking about gambling continuously — planning your next session, reliving past wins or losses, or feeling unable to concentrate on other activities because gambling is on your mind.
• ⚠️Borrowing money, selling possessions, or neglecting essential bills or expenses in order to fund gambling activity.
• ⚠️Feeling irritable, anxious, or restless when attempting to cut back on gambling or take a break from it.
• ⚠️Lying to family members, friends, or colleagues about the amount of time or money you are spending on gambling.
• ⚠️Relying on gambling as a way to escape from personal problems, relieve stress, cope with depression or anxiety, or improve a low mood.

Recognising any of the above signs in yourself is a significant act of self-awareness. Please do not minimise these signals or assume the situation will improve on its own. Taking early action — even something as simple as setting a deposit limit or requesting a time-out — can make a meaningful difference. nonok's support team is here 24/7 and will handle any responsible gaming request with full confidentiality.

5 Tips for Healthier Gambling Habits

Even if you do not currently have a gambling problem, building good habits from the start keeps things enjoyable and under control. Here are five practical guidelines that nonok recommends to all players across Bangladesh.

Quick Self-Assessment

The following questions are not a clinical diagnostic tool, but they are a useful starting point for honest self-reflection. Answer them privately and honestly.

If you answered "yes" to two or more of these questions, we strongly encourage you to speak with our support team or use one of nonok's responsible gaming tools as a first step. You do not need to be in crisis to ask for help — early action is always the most effective action.

Support Resources — We Are Here to Help

If you are concerned about your gambling — or about someone you care about — the following channels are available to you. All responsible gaming requests to nonok are handled with complete confidentiality. Reaching out is a sign of strength, not weakness.

Age Verification and the 21+ Rule

nonok is strictly an adult platform. All players must be 21 years of age or older to register an account, make any deposit, or participate in any game or betting market. This is not a guideline — it is a firm requirement. nonok verifies player age during the registration process and may request additional identity documents at any time as part of ongoing KYC compliance.

If nonok identifies or reasonably suspects that a player is under 21, the account will be suspended immediately pending verification. Any funds deposited by an underage player will be returned and the account will be permanently closed. If you are a parent or guardian and believe your child has accessed nonok, please contact [email protected] immediately so we can take prompt action.

Our Commitment to Responsible Gaming

nonok is committed to operating a safe, fair, and transparent platform for all players in Bangladesh. Responsible gaming is embedded in the way we build our platform, train our support staff, and design our promotional offers. We do not offer bonuses that are designed to encourage players to spend beyond their means, and we actively monitor account behaviour for early signs of problem gambling so that we can reach out proactively where needed.

We recognise that gambling can have serious consequences when it moves beyond entertainment. Our goal is to ensure that every player who chooses nonok has access to the knowledge, tools, and support needed to keep their gambling experience genuinely enjoyable and within healthy limits. We will continue to review and improve our responsible gaming programme as player needs and best practices evolve.